Shipping Policy

This Shipping Policy applies to physical products ordered through www.sarangithestore.com.

Sarangi, the Store is a unit of Rasvihar, based in Chennai, India.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing times vary according to the product, availability and order volume. The applicable dispatch estimate will be stated on the product page wherever possible.

You will receive an order confirmation after placing your order. Tracking details will be shared once the order is dispatched.

2. Shipping Within India

Eligible physical products are shipped to serviceable locations within India.

Shipping availability depends on courier coverage at the delivery address.

Physical orders are shipped using a trackable and insured delivery service.

3. International Shipping

We currently do not ship physical products outside India.

This restriction applies to silver jewellery, silver idols, silver chains, silver cufflinks, physical artworks, art prints and other physical products.

If international fulfilment becomes available for a particular product in the future, this will be clearly stated on the relevant product page and at checkout.

Digital products are delivered electronically and do not require physical shipping. Eligible digital products may be purchased from outside India where made available through the applicable international market.

4. Shipping Charges

Standard shipping within India is currently provided free of charge for eligible physical products.

Any exceptional shipping charge will be clearly displayed at checkout before payment.

5. Delivery Timelines

The estimated transit time within India is 3–5 business days after dispatch.

Processing or production time before dispatch may vary by product and is separate from the transit time.

Delivery timelines shown on the website are estimates and not guaranteed delivery dates. Actual delivery may be affected by:

• The delivery location

• Courier operations

• Public holidays

• Weather or transport disruption

• Incorrect or incomplete address information

• Circumstances beyond our reasonable control

We will make reasonable efforts to assist if a shipment is substantially delayed.

6. Delivery Information

Orders are delivered to the address provided during checkout. Customers are responsible for providing an accurate and complete address, postal code and contact number.

Additional delivery charges may apply if an order must be resent because the address supplied was incorrect or incomplete, or nobody was available to receive the delivery after reasonable delivery attempts.

7. Lost or Damaged Shipments

Risk of loss or damage transfers to the customer upon successful delivery at the address provided during checkout.

If a package appears damaged, or if an item arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery. Retain the product and packaging and provide photographs, the order number and relevant details.

We will review the matter and arrange an appropriate resolution in accordance with our Returns, Exchanges & Cancellations Policy.

If tracking shows that a shipment has been lost before delivery, please contact us so that we can investigate the matter with the courier partner.

8. Shipping Restrictions

Certain products may be subject to destination-based or regulatory shipping restrictions.

We reserve the right to cancel an order where delivery is not feasible or permitted. If we cancel a paid order for this reason, the amount paid will be refunded to the original payment method.

9. Contact

For shipping-related questions, contact:

Sarangi, the Store
A unit of Rasvihar
138 Luz Church Road, Mylapore
Chennai 600004, Tamil Nadu, India

Email: store@sarangithestore.com
Phone/WhatsApp: +91 95000 16019

Effective date: 24 September 2026