Shipping Policy

This Shipping Policy applies to physical products ordered through www.sarangithestore.com.

Sarangi, the Store is a unit of Rasvihar, based in Chennai, India.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing times vary according to the product, availability and order volume. The applicable dispatch or delivery estimate will be stated on the product page wherever possible.

You will receive an order confirmation after placing your order. Tracking details will be shared once the order is dispatched.

2. Shipping Within India

Silver jewellery, silver idols, silver chains, silver cufflinks and other eligible physical products are shipped to serviceable locations within India.

Shipping availability depends on courier coverage at the delivery address.

3. International Shipping

International shipping is currently available only for eligible physical art prints, unless otherwise stated on the product page.

Silver products are shipped within India only.

Delivery timelines for international orders may be affected by customs procedures and local delivery conditions.

Digital products are delivered electronically and do not require shipping.

4. Shipping Charges

Shipping charges, where applicable, are calculated at checkout and displayed before payment.

For international shipments, customs duties, import taxes, clearance fees and other charges imposed by the destination country are the responsibility of the customer unless expressly stated otherwise.

5. Delivery Timelines

Delivery timelines shown on the website are estimates and not guaranteed delivery dates.

Actual delivery may be affected by:

• The delivery location

• Courier operations

• Public holidays

• Weather or transport disruption

• Customs clearance

• Incorrect or incomplete address information

• Circumstances beyond our reasonable control

We will make reasonable efforts to assist if a shipment is substantially delayed.

6. Delivery Information

Orders are delivered to the address provided during checkout. Customers are responsible for providing an accurate and complete address, postal code and contact number.

Additional delivery charges may apply if an order must be resent because the address supplied was incorrect, incomplete or unavailable to receive delivery.

7. Lost or Damaged Shipments

Risk of loss or damage transfers to the customer upon successful delivery at the address provided during checkout.

If a package appears damaged, or if an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery. Please retain the product and packaging and provide photographs, the order number and relevant details.

We will review the matter and arrange an appropriate resolution in accordance with our Returns, Exchanges & Cancellations Policy.

If tracking shows that a shipment has been lost before delivery, please contact us so that we can investigate it with the courier partner.

8. Shipping Restrictions

Certain products may be subject to destination-based or regulatory shipping restrictions.

We reserve the right to cancel an order where delivery is not feasible or permitted. If we cancel a paid order for this reason, the amount paid will be refunded to the original payment method.

9. Contact

For shipping-related questions, contact:

Sarangi, the Store
A unit of Rasvihar
138 Luz Church Road, Mylapore
Chennai 600004, Tamil Nadu, India

Email: store@sarangithestore.com
Phone/WhatsApp: +91 95000 16019

Effective Date: 8 September 2026