Privacy Policy

Last updated: 9 September 2026

Sarangi, the Store, a unit of Rasvihar, operates this store and website, including its related information, content, features, tools, products and services (the “Services”).

Sarangi, the Store is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.

1. Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process:

• Contact details, including your name, billing address, shipping address, phone number and email address

• Payment and transaction information, including the payment method, payment confirmation, transaction details and information provided to payment processors

• Account information, including your username, password, preferences and settings

• Order information, including products viewed, placed in your cart or purchased, and details of returns, exchanges or cancellations

• Communications, including information you provide when contacting us or requesting customer support

• Device information, including information about your device, browser, network connection, IP address and other identifiers

• Usage information, including how and when you interact with or navigate the Services

• Digital-product information, including details required to provide access to or deliver downloadable products

Complete card and banking credentials are processed by authorised payment gateways. We do not directly store your complete card or banking information.

2. Sources of Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, contact us or otherwise provide information

• Automatically from your device when you visit or use the Services, including through cookies and similar technologies

• From Shopify and service providers that help us operate the Services

• From business partners or other third parties where permitted by law

3. How We Use Personal Information

We may use personal information to:

• Process payments and fulfil orders

• Arrange shipping and delivery

• Deliver digital products

• Process returns, exchanges, cancellations or refunds

• Create and manage customer accounts

• Remember preferences and items of interest

• Communicate about orders, accounts or customer-support requests

• Improve website performance, product selection and customer experience

• Recommend products related to customer activity or purchases

• Detect, investigate and prevent fraud, misuse, security threats or unlawful activity

• Comply with legal, regulatory, accounting and tax obligations

• Establish, exercise or defend legal rights and claims

• Send marketing or promotional communications where you have consented or where otherwise permitted by applicable law

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications. You may continue to receive non-promotional communications concerning orders, accounts or transactions.

4. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate the Services or comply with applicable law, including:

• To Shopify, which provides the ecommerce platform powering our store

• To payment gateways and financial institutions for processing transactions

• To shipping, logistics and fulfilment providers for delivering physical products

• To technology, hosting, analytics, customer-support and email-service providers

• To business and marketing partners, where permitted and subject to applicable privacy choices

• When you direct or consent to a disclosure

• To our affiliates or within our business group

• To professional advisers, legal or regulatory authorities when required by law

• In connection with a reorganisation, merger, acquisition or transfer of business assets

• To protect the Services, our rights, customers or other persons

Third parties may process information according to their own privacy notices and legal obligations.

We do not sell or rent personal information for monetary consideration. Certain data-sharing or advertising activities may nevertheless be treated as a “sale,” “sharing” or targeted advertising under some privacy laws. Where applicable, you may exercise the privacy choices described below.

5. Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to access to and use of the Services so that it can provide and improve its services.

Information submitted through the Services may be transmitted to Shopify and its service providers in countries other than the country where you reside.

For more information, please read the Shopify Consumer Privacy Policy.

You may also use the Shopify Privacy Portal to exercise certain rights relating to information processed by Shopify.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

• Enable essential website and checkout functions

• Maintain security and prevent fraud

• Remember preferences and settings

• Measure website performance and usage

• Improve the Services

• Support advertising or marketing where permitted

You can manage cookies through your browser settings and any privacy controls made available on our website. Disabling essential cookies may affect the operation of certain website features.

Where applicable, recognised privacy preference signals, such as Global Privacy Control, may be treated as an opt-out request for the relevant browser or device. More information is available at Global Privacy Control.

7. Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy or content of third-party websites. Please review their privacy policies and terms before providing personal information.

Information shared on public or semi-public platforms, including social-media platforms, may be visible and used by other users or third parties.

8. Children’s Personal Information

The Services are not intended for use by children without the involvement of a parent or lawful guardian.

We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us to request its deletion.

We do not knowingly sell or share the personal information of anyone under 18 years of age for targeted advertising.

9. Security

We follow reasonable security practices intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No security system or method of transmission is entirely secure. Please do not send sensitive or confidential information through unsecured communication channels.

You are responsible for protecting your account credentials and should not share passwords or access details with others.

If we become aware of a personal-data breach, we will take reasonable steps and provide notifications as required by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services

• Maintain customer accounts

• Fulfil orders and transactions

• Comply with accounting, tax and legal obligations

• Resolve disputes

• Enforce contracts and policies

• Establish, exercise or defend legal claims

When personal information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Rights and Choices

Depending on where you reside and subject to applicable law, you may have the right to:

• Request access to personal information we process about you

• Request a summary of how your personal information is processed

• Request correction, completion or updating of inaccurate or incomplete information

• Request deletion of personal information where legally permissible

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Object to or restrict certain processing where applicable

• Request a portable copy of certain personal information where applicable

• Submit a grievance concerning the processing of personal information

• Nominate another individual to exercise applicable rights in the event of your death or incapacity

• Opt out of activities treated as sale, sharing or targeted advertising under applicable law

These rights are not absolute and may apply only in specified circumstances. We may need to verify your identity before processing a request.

You may exercise your rights by contacting us using the details below. We will not discriminate against you for exercising a privacy right.

Where permitted by law, an authorised representative may submit a request on your behalf. We may require proof of authorisation and identity verification.

12. Additional Rights for the EEA and United Kingdom

If you reside in the European Economic Area or the United Kingdom, you may have additional rights under applicable law, including:

• The right to object to or restrict certain processing

• The right to withdraw consent

• The right to lodge a complaint with the relevant data-protection authority

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

13. Complaints and Grievance Redressal

If you have a complaint about how we process personal information, please contact our Grievance Officer using the details below.

We will acknowledge and address privacy grievances within the time required by applicable law. Depending on where you reside, you may also have the right to approach the appropriate data-protection authority or statutory body.

14. International Processing and Transfers

Personal information may be transferred, stored or processed outside the country where you reside, including in countries where Shopify or our service providers operate.

Where required, transfers will be made using legally recognised safeguards or other mechanisms permitted under applicable law.

Transfers of personal information from India will remain subject to applicable Indian law and any restrictions notified by the Government of India.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, Services or legal obligations.

When we update it, we will revise the “Last updated” date and provide any additional notice required by applicable law.

16. Contact and Grievance Officer

For questions about this Privacy Policy, requests to exercise privacy rights or complaints concerning personal information, contact:

Grievance Officer: Adesh Jain
Sarangi, the Store
A unit of Rasvihar
138 Luz Church Road, Mylapore
Chennai 600004, Tamil Nadu, India

Email: store@sarangithestore.com
Phone/WhatsApp: +91 95000 16019

For applicable Indian data-protection laws, Sarangi, the Store acts as the data fiduciary. Where other data-protection laws apply, it may also act as the data controller.