Frequently Asked Questions
A few answers to help you with orders, shipping, and products.

Orders

Do you make all products to order?
No. Most products are ready to ship. Specific items may be made to order, and this will be mentioned on the product page.

Can I customise a piece?
At present, products are offered as listed. Customisation is not available.

How do I place an order?
You can place an order directly on our website by adding the product to your cart and completing the checkout process.

Shipping

Do you ship across India?
Yes, we ship to most locations across India through reliable courier partners.

Do you ship internationally?
We currently ship art prints internationally. Silver products are shipped within India only.

How long does delivery take?
Delivery timelines vary by product and are mentioned on each product page. You will also receive tracking details once your order is dispatched.

Returns & Exchanges

Do you accept returns?
Returns are accepted for physical items only, subject to our return policy. Digital downloads are non-returnable.

What if I receive a damaged item?
If your order arrives damaged, please contact us within 48 hours of delivery with photos. We will review and arrange a replacement or resolution.

Products

What materials are used?
Details of materials, purity, and specifications are provided on each product page.

Will silver tarnish?
Yes, silver naturally tarnishes over time. It can be easily cleaned and maintained with regular care.

Are the artworks original?
The artworks are offered as high-quality prints and digital formats, created and produced with attention to detail and finish.

Payments

What payment methods do you accept?
We accept UPI, net banking, and major debit/credit cards through a secure payment gateway.

Is payment secure?
Yes, all payments are processed through secure and trusted payment gateways.

Contact

How can I reach you?
You can reach us via our Contact page, or write to us directly.

Still have a question?

Write to us at store@sarangithestore.com
or reach us on WhatsApp.