Refund policy
Returns, Exchanges & Cancellations Policy
This policy applies to all purchases made on www.sarangithestore.com.
1. Physical Products
(Silver jewellery, silver idols, and other tangible goods)
Returns & Exchanges
Requests for return or exchange must be made within 7 days of delivery.
Items must be:
- Unused
- Undamaged
- Returned in original packaging
- Accompanied by the invoice or proof of purchase
Returns or exchanges are accepted only in the following cases:
- Product received is damaged
- Product has a manufacturing defect
- Incorrect item has been supplied
Returns will not be accepted for reasons such as change of mind, personal preference, or sizing issues.
To initiate a request, please email store@sarangithestore.com with order details and supporting photographs, where applicable.
Important Notes
- Return shipping costs are to be borne by the customer and are non-refundable
- We recommend using a trackable and insured courier service
- Sarangi is not responsible for items lost or damaged during return transit
- All returns are subject to inspection and approval upon receipt
Store Credit
- No cash refunds will be issued
- Approved cases will be issued as store credit of equivalent value
- Store credit can be used against any eligible product on www.sarangithestore.com
- Store credit is non-transferable and cannot be exchanged for cash
- Store credit is valid for 6 months from the date of issue (you can adjust this if needed)
2. Digital Products
(Digital artworks, downloadable files, or non-physical products)
No Returns, Cancellations or Refunds
All digital products are final and non-returnable.
Once a purchase is completed, cancellations, returns, exchanges, or refunds are not permitted, regardless of whether the file has been downloaded or accessed.
Exceptions
If a digital file is defective, corrupted, or inaccessible due to an error on our side, we will provide:
- A corrected file, or
- Re-delivery of the product
3. Cancellations
Physical Products
Orders may be cancelled only before shipment.
Once an order has been shipped or a tracking number is generated, cancellation is not possible.
In such cases, customers may request a return within 7 days of delivery, subject to the Returns policy above.
Digital Products
Orders for digital products cannot be cancelled once placed.
Cancellation requests must be sent to store@sarangithestore.com.
4. Refunds
Refunds are not offered for any product category.
All approved cases are handled through exchange or store credit, as outlined above.